The Hartford Financial Services Group, Inc. has announced the opening of a new, state-of- the-art operations center in Dallas, Texas. The new operations center is part of a long-term, multi-phase, multi-million-dollar initiative by The Hartford's Group Benefits Division. Its goal is to position the division for future growth and continually improve customer service by leveraging state-of-the-art technology.
Through its Group Benefits Division, The Hartford is the No. 2 seller of group disability insurance and the No. 4 seller of group life insurance in the U.S., according to the LIMRA International 2002 Sales Results Survey. The Hartford issues group disability and group life insurance through Hartford Life Insurance Company and Hartford Life and Accident Insurance Company.
The official launch of the new operations center marks the first business flowing through the facility. Initially, the center will operate on a limited basis for selected group sales offices serving the small-case market or employers with fewer than 500 employees. Functions performed in the center will include receiving and managing requests for proposals, generating proposals, and implementing new cases. Approximately 50 employees, hired primarily from the Dallas area, will staff the operations center.
"The operations center and the new technology enable us to combine a highly efficient business operation with a strong local sales presence," said Ron Bighinatti, director of the Group Benefits initiative. "We believe that the local presence of our sales force is a key advantage for us in the marketplace. Our goal is to enhance that position by allowing our sales representatives to focus on building and strengthening relationships within the broker community."
The next phase of the Group Benefits Division initiative is scheduled to begin in the first quarter of 2004, when new technology will be introduced to the operations center and the regional group sales offices.
"Our goal is to build lasting relationships with brokers and customers," said Terry Cohen, senior vice president and director of distribution and customer relationship management for Hartford Life's Group Benefits Division. "This entire project, including the opening of the operations center, represents a significant investment in the future that will enhance our ability to deliver service excellence and business efficiencies, and will help improve The Hartford's competitive position in the marketplace."
The Hartford Financial Services Group, Inc. is one of the nation's largest insurance and financial services companies, with 2002 revenues of $16.4 billion. The company is a leading provider of investment products, life insurance and group benefits; automobile and homeowners products; and business property-casualty insurance.
The Hartford's Internet address is http://www.thehartford.com/.
Some of the statements in this release should be considered forward- looking statements as defined in the Private Securities Litigation Reform Act of 1995. We caution investors that these forward-looking statements are not guarantees of future performance, and actual results may differ materially. Investors should consider the important risks and uncertainties that may cause actual results to differ. These important risks and uncertainties include those discussed in our Quarterly Reports on Form 10-Q, our 2002 Annual Report on Form 10-K and other filings we make with the Securities and Exchange Commission. We assume no obligation to update this release, which speaks as of the date issued.
Contact: David Potter 860/843-8993 david.potter@hartfordlife.com David Lafrennie 860/843-6154 david.lafrennie@hartfordlife.com
CONTACT: David Potter, +1-860-843-8993, david.potter@hartfordlife.com , or David Lafrennie, +1-860-843-6154, david.lafrennie@hartfordlife.com both of The Hartford Financial Services Group, Inc.
Web site: http://www.thehartford.com/
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